Service
Technical Services & Support
Jovoo Product Support team is always ready to provide assistance when you need it most. Service is the cornerstone for enterprises to survive. Through the launch of various quality services, we have been continuously improving ourselves. Our attention is not paid only in brand influence, quality satisfaction, but also sense of belonging from customers. We provide service & support for customers 24 hours a day, 7 days a week. Get the answers you need from our lift experts to keep your equipment fleet ready to work.
Jovoo provides a complete service process of pre-sales, in-sales and after-sales services, including customized lifting solutions recommendations, lifelong maintenance guidelines, free technical support, etc.
Relying on high-end intelligent manufacturing and excellent quality, we sincerely hope to communicate with you in a full range of depth, and provide help for you to understand Jovoo and aerial working solutions.
We are dedicated to providing customers with standard lifting solutions which can meet a wide range of applications. Also, we embrace the challenges from your industries that require special or custom solutions.
7×24 hours
Telephone service
If a problem occurs during the execution of a service, users can immediately call the hotline for problem feedback, and the hotline service personnel will determine a reasonable solution according to the problem type.
On-site technical support
Assist users on-site with troubleshooting, configuring systems and services, installing, repairing, and replacing new equipment;
After-sales service commitment
1、Provide technical support services for customers free of charge.
2, improve the pre-sale, sale, after-sales service network, the establishment of a professional after-sales service team, to exclude the user in the process of using the product encountered technical difficulties or other problems when the worries.
3、When our company receives the feedback of quality problems from the users, we will provide 7x24x365 service for the original specialists, and solve the general faults within 2 hours; respond to the major faults within 2 hours and solve them within 24 hours; respond to the scene of the major quality accidents within 1 hour, and put forward the solutions within 2 hours. If necessary, we promise to send professional technicians to the scene within 24 hours in Jinan City, 48 hours in Shandong Province, and 72 hours in markets outside the province to deal with the problem until the user is satisfied.
4, from time to time for customer visits, check the use of the product, the quality of the situation, found that the problem is dealt with in a timely manner.
